Return Policy

This Return Policy describes in full the conditions under which Stunningmove ("we," "us," or "our") accepts returns, exchanges, or refunds for our gift wrapping services and for ribbon and packaging products purchased through or from us. Please read this policy carefully before placing an order. By engaging our services or purchasing our products, you acknowledge that you have read, understood, and agree to this Return Policy. This policy applies in addition to our Terms of Use; in the event of any conflict between this Return Policy and the Terms of Use with respect to returns or refunds, this Return Policy shall govern to the extent of that conflict.

Scope and Application

This Return Policy covers (a) gift wrapping services provided by us, including but not limited to our Essential Wrap, Premium Box Set, and Event Batch offerings, as well as any custom or bespoke wrapping services; and (b) ribbon and packaging products sold by us as standalone products, including ribbon, gift wrap paper, tissue, boxes, and related materials. Different terms may apply to services versus products, as set out in the sections below. This policy does not affect any statutory rights you may have under applicable consumer protection laws in your jurisdiction; where local law provides for more favorable return or refund rights, we will comply with those requirements.

Gift Wrapping Services

Our gift wrapping services involve the creation of custom, handmade wrapping based on your specifications and the items you provide to us. Because this is a personalized, labor-based service and the work is performed on your own items (which we do not sell), the following terms apply. These terms are designed to be fair to both you and us while reflecting the nature of a custom service.

• Completion and acceptance: Once we have completed the wrapping of your items and you have picked up the items or received delivery, the service is considered delivered. We do not offer refunds or returns for completed gift wrapping work merely because you have changed your mind or because you are unsatisfied with the aesthetic result where the work substantially matches the agreed-upon design, materials, and specifications. We will, however, work with you in good faith if the finished product does not match the agreed-upon design or materials in a material way, or if there is a clear error on our part (e.g., wrong paper or ribbon than what was confirmed in writing or by sample, significant damage to your items while in our care, or a substantial deviation from the agreed style or quantity).
• Claims and notification: If you believe the completed work does not match what was agreed, you must notify us in writing (by email or through our contact form) within three (3) business days of the date of pickup or delivery of the wrapped items. Your notice must include a clear description of the issue and, where possible, photographs showing the problem. We will review the claim and may request that you bring the items to our location at 2100 N Stemmons Fwy, Dallas, TX 75207, or provide additional information. After review, we may offer, at our sole discretion, one or more of the following: a partial or full refund of the wrapping fee for the affected items; re-wrap of the affected items at no additional charge (where feasible and where the original items and packaging can be returned to us); or another remedy that we consider reasonable in the circumstances. Our decision after review is final unless otherwise required by law.
• Cancellations: If you need to cancel an order for gift wrapping services, please contact us as soon as possible by phone at +12142981870 or through our contact form. If we have not yet started work on your order, we may offer a full refund of any deposit or fee paid, or we may apply it as a credit toward a future order, at our discretion. If work has already begun, we may retain a portion of the fee to cover time and materials already expended, or we may agree with you on a partial refund depending on the stage of the order (e.g., materials ordered but not yet used, or a percentage of the work completed). Any agreed refund or credit will be processed in accordance with the "Refund Processing" section below.
• Items left with us: If you leave items with us for wrapping and do not pick them up or arrange for delivery within a reasonable period (which we will communicate to you, typically no less than 30 days after we notify you that the work is complete), we may charge a storage fee or, after further notice, treat the items as abandoned in accordance with applicable law. We are not liable for loss or damage to your items beyond what is stated in our Terms of Use and subject to any limitations set out there.

Ribbon and Packaging Products

For ribbon, paper, boxes, tissue, and other packaging materials that we sell as products (rather than as part of a wrapping service), the following return and refund conditions apply. These terms are intended to balance your ability to return unsuitable or defective products with our need to resell returned items and to avoid abuse.

• Eligible returns: Unopened and unused items in their original packaging may be returned within fourteen (14) days of the date of delivery to you for a refund or exchange, subject to our inspection and approval. The product must be in resalable condition with no signs of use, damage, or tampering. We reserve the right to refuse a return or to reduce the refund if the product is not in the condition required. You are responsible for the cost of return shipping unless the return is due to our error (e.g., we sent the wrong item, the product is defective, or the order was damaged in transit due to our or our carrier's fault). If the return is due to our error, we will provide a prepaid return label or reimburse your reasonable return shipping cost upon receipt of proof of cost.
• Consumable or opened products: Opened or used ribbon, paper, tissue, or other consumable materials generally cannot be returned for hygiene and resale reasons, except where the product is defective or not as described (e.g., the wrong color or size was sent, or the product is materially different from what was advertised). In such cases, please contact us with details and, where possible, proof of purchase and photographs. We may offer a replacement, a refund, or a partial refund at our discretion.
• Custom or specially ordered products: Custom or specially ordered products (e.g., custom-printed boxes, bulk orders made to your specifications, or items ordered in a quantity or configuration unique to your order) are non-returnable and non-refundable unless we have delivered the wrong product, a defective batch, or have otherwise failed to meet our obligations. We will work with you in good faith to correct such issues (e.g., by sending a replacement or issuing a refund for the defective portion).
• Exchanges: If you wish to exchange a product for a different size, color, or item, please contact us. Exchanges are subject to the same conditions as returns (e.g., the item must be unopened and in resalable condition within the return window). We may require you to return the original item before we ship the replacement, or we may arrange an exchange in accordance with our then-current procedures. Any price difference may be charged or refunded as applicable.

How to Request a Return, Exchange, or Refund

To request a return, exchange, or refund, you must contact us so that we can confirm eligibility and guide you through the process. You may contact us by phone at +12142981870; by using the contact form on our website at stunningmove.world; by mail at 2100 N Stemmons Fwy, Dallas, TX 75207, United States; or by reaching us at: partnership@stunningmove.world. Please include the following in your request: (a) your name and the email or phone number associated with your order; (b) your order number or date of order, if available; (c) a clear description of the reason for the return, exchange, or refund; and (d) for product returns, photographs of the product and its packaging if the return is due to defect or wrong item. For gift wrapping service claims, include photographs of the wrapped items and a description of how the work does not match the agreement. We will respond within a reasonable time (typically within five (5) business days) and will provide you with instructions for returning the product if applicable, including the return address and any return authorization or reference number. Do not ship products back without our prior approval and instructions; returns sent without authorization may not be accepted or may be delayed. You are responsible for ensuring that returned products are packed securely and that you retain proof of shipment (e.g., tracking number) until the return is received and processed.

Refund Processing

Approved refunds will be processed using the same method of payment used for the original transaction, unless we agree otherwise in writing (e.g., store credit or a different payment method). Refunds may take several business days to appear on your statement, depending on your bank or card issuer; typically, you should allow five (5) to ten (10) business days from the date we process the refund. We do not refund shipping costs for change-of-mind returns or for returns that are not due to our error, unless required by applicable law. We may refund shipping (including return shipping) if the return is due to our error (wrong item, defective product, or our failure to meet the order). For gift wrapping services, if we agree to a partial refund, we will refund only the portion of the fee corresponding to the non-conforming work or the agreed cancellation amount. We will not refund any amount for work that was completed in accordance with the agreement or for products that were used, damaged by the customer, or returned outside the return window or without authorization.

Non-Refundable and Excluded Items

The following are not eligible for return or refund except as required by law or as expressly agreed by us in writing: (a) gift wrapping services that have been completed in accordance with the agreed specifications and that you have accepted (e.g., by picking up or receiving delivery of the items); (b) custom or specially ordered ribbon and packaging products; (c) opened or used consumable products (ribbon, paper, tissue) unless defective or not as described; (d) products or services that have been altered, damaged, or misused by you or a third party after delivery; (e) products returned without prior authorization or outside the return window; and (f) any amount that we have already refunded or credited. We reserve the right to refuse a return or refund if we suspect fraud, abuse of this policy, or violation of our Terms of Use.

Exceptions and Statutory Rights

We reserve the right to refuse returns or refunds in cases of abuse of this policy, suspected fraud, or where the product or service has been altered, damaged by the customer, or used in a way that makes it non-resalable or non-reusable. Nothing in this Return Policy limits or waives your statutory rights under applicable consumer protection laws in your jurisdiction. For example, in some states or countries, you may have the right to a refund or replacement for defective goods or for goods that do not conform to their description, regardless of the time limits or conditions set out above. Where local law provides for more favorable return or refund rights, we will comply with those requirements. If you believe you are entitled to a remedy under law that is not reflected in this policy, please contact us and we will consider your request in good faith.

Updates to This Policy

We may update this Return Policy from time to time to reflect changes in our practices, our product or service offerings, or legal requirements. The current version will always be available on this page, and we will update the "Effective" date at the bottom when we make changes. Your use of our services or products after the posting of changes constitutes your acceptance of the updated policy. For orders placed before a change, the policy in effect at the time of the order may apply to that order, unless we state otherwise. We encourage you to review this page periodically. If you have questions about returns or this policy, please contact us using the details in the "Contact Us" section below.

Contact Us

For any questions about returns, exchanges, refunds, or this Return Policy, please contact us. You may reach us by mail at 2100 N Stemmons Fwy, Dallas, TX 75207, United States; by phone at +12142981870; or by using the contact form on our website at stunningmove.ddd. For written inquiries you may also reach us at: partnership@stunningmove.world. We will respond to your inquiry as promptly as practicable and will work with you in good faith to resolve any eligible return or refund request in accordance with this policy and applicable law.

Effective: